COVID-19 Updates

June 23, 2020

We are now processing and shipping orders on Monday - Friday and are open for customer service inquiries from 8 am - 5 pm.

Due to new safety procedures at our fulfillment center and carrier delays due to high demand, we may experience delays in delivering your order.

We currently have a 3 to 5 business day delay in shipment of all orders. We appreciate your patience during this time.

Please note, our return window is now our standard 45-day return window. Please contact us if you need to return a purchase within 45 days of your purchase. If you purchased an item from one of our wholesale stores, you will have to contact them regarding your return.

 

May 11, 2020

Our production schedule is changing slightly. We will be processing and shipping orders on Monday - Thursday and open for customer service inquiries on Fridays. We will not ship orders on Friday. You can contact us at this webpage

 

April 14, 2020

As you may know, Carroll Companies, Inc. is a U.S. apparel custom decoration business.  With our equipment and committed team, we are producing reusable and washable face mask.  These masks are produced for the PPE program and Human Services, who is coordinating and prioritizing these masks for hospitals, first responders and others on the front lines of the COVID-19 crisis.  Our work is underway, and we are ramping up production to help meet the needs.

We will continue to do whatever it takes and respond by being positive!

Sincerely,
Chad

 

RETURNS UPDATE

We hope you and your loved ones are staying healthy and safe. Due to the shelter in place mandate, return shipments will not be accepted at this time. 

This can result in a slight delay in your return. 

Typically we have a 45-day return window, but have expanded that window to 60 days from the date of the purchase. Unfortunately, if you purchased an item from one of our wholesale stores, you will have to contact them regarding your return.

You can still contact us for your return authorization, but please do not ship the return back to us until we communicate to you.

We appreciate your patience during as the coronavirus response efforts continue and apologize for the inconvenience. 

 

March 31, 2020

First and foremost, our hearts go out to anyone who’s been impacted by the COVID-19 virus, either directly or indirectly. Our thoughts are especially with those that are sick, to whom we extend our heartfelt wishes for a full recovery. And we are truly inspired by the selfless healthcare workers that are on the front lines working tirelessly to care for people in need.

Second, at Carroll Companies, the safety and well-being of our employees and our customers is always a priority, and we recognize the important role we play in providing our customers with updates and solutions during this critical time. We are closely monitoring updates from the government agencies on a daily basis.

Below are some steps we are taking:

Protecting our employees 

  • Effective March 30, 2020 at 5:00 PM EST North Carolina is under a 30 day “shelter-in” mandate, therefore we have strongly encouraged that all of our employees, brand representatives and management work from home, to take steps to limit exposure to the virus. 

Delay in Shipping

  • We are working diligently to get all current orders shipped ASAP. We currently have a 3 to 5 business days delay in shipment of all new orders effective 3/30/20. We appreciate your patience during this time. Please contact us if you have any questions. 

Commitment to our customers

  • With our distributed workforce and many of our brand representatives typically working remotely, we are certain that we will continue to deliver support and customer service at the highest levels.
  • We have continued to invest in technology and increasing our network capacity to meet the needs of our culture, and include having in place proper plans to ensure service continuity for our customers and the special event needs soon to come.

Lastly, even as we all deal with this pandemic and uncharted territory, our company was founded on core values -- trust, customer service, customer success, innovation and integrity, and our values are continuing to guide everything we do. We are here and moments like this remind us that we are all connected like never before. We’re called upon to be our best selves, with patience, understanding and compassion.

On behalf of our company, we’re committed to being your partner and persevering together in all the days and years ahead.

As we go forward, we’ll be sure and keep you updated, and know that we value your questions, ideas and feedback.

Sincerely,
STS Ranchwear