STS Ranchwear was created to meet the needs of a true rancher’s lifestyle. When you're working long hours in relentless elements, the last thing you need to worry about is your clothing. That’s why we proudly stand behind our products. We guarantee our products to be free of defects in both materials and manufacturing for 1 year from the date of purchase.
Our Guarantee Covers
Our guarantee does not cover animal damage, chemical damage, damage caused by mishandling via airline or third-party shipping companies, extreme wear, third-party alterations and customer alterations, or using the item for use other than its intended purpose. Likewise, fluctuations in fit, abuse of the product, factory seconds, and disregard for the product care instructions are not covered.
Items received as gifts cannot be accepted without the proof of purchase.
Natural markings in the leather are not considered to be defects.
Our guarantee applies to all STS Ranchwear items purchased online from our website or through an authorized STS Ranchwear retailer. Please note, every item is subject to an evaluation by our team. If you purchased an item from a retailer and not from our website, please try to return the defective item from the store you purchased it from before filing a claim.
Please note: a proof of purchase is required for a claim to be accepted. This can be the receipt from the store or a screenshot of your bank statement showing the item, price and date of the purchase.
We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.
