Frequently Asked Questions
Your order will ship within 4-5 business days from the time the order is processed. We DO NOT ship on Saturday, Sunday or Holidays. Most orders will be shipped via UPS Ground and delivery takes 2 to 8 business days to be delivered depending on where the package is shipped to.
** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.
You will receive a shipping confirmation email when your order leaves our warehouse.
** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.
If you did not receive an email, contact us for your tracking number.
Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience.
Please review our list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting to ensure they carry the products you are looking for.
Items purchased from stsranchwear.com can be returned within 45 days of the date of purchase. We cannot exchange or return items received as a gift.
Please request a return authorization. Any items returned without a Return Authorization Number will NOT be accepted.
You can read our full return policy here.
Please submit a return authorization request here.
We cannot exchange or return items received as a gift.
At this time, we do not allow exchanges. A new order is required for any replacement items. You can place your replacement order at any time in the return process.
Orders can be placed online using American Express, Discover, MasterCard, Apple Pay, Google Pay, Meta Pay, Shop Pay Installments and Visa.
Please note that ALL transactions from this website will appear on your banking statement as SP * STS Ranchwear.
Please read our product care guide for leather apparel for information on cleaning and storing your leather apparel.
Please read our product care guide for leather handbags for information on cleaning and storing your leather handbag.
Sales tax applies to all customers purchasing products who reside within the following states:
- Arizona
- Arkansas
- California
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Mississippi
- Nebraska
- Nevada
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wisconsin
- Wyoming.
Please note that ALL transactions from this website will appear on your banking statement as SP * STS Ranchwear.
Yes, you will receive a confirmation email when you place your order and a shipping confirmation email when your order leaves our warehouse. **Note** Please be sure to check your junk mail folder for these emails.
Please note that ALL transactions from this website will appear on your banking statement as SP * STS Ranchwear.
All returns are inspected and processed based on when we receive them. After your return is processed, a refund will be issued to the credit card from the original transaction. Please allow up to 2 business weeks for us to process your return and issue your refund.
Yes, we can ship to a PO Box. Any order being shipped to a PO Box will be shipped via USPS.