Frequently Asked Questions

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

Your order will ship within 2-3 business days from the time the order is processed. We DO NOT ship on Saturday, Sunday or Holidays. Most orders will be shipped via UPS Ground and delivery takes 2 to 8 business days to be delivered depending on where the package is shipped to.

** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

You will receive a shipping confirmation email when your order leaves our warehouse.

** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

Please check your email spam folder for your confirmation email. If you did not receive an email, contact us for your tracking number.

Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience.

Please review our list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting to ensure they carry the products you are looking for.

We will accept returns up to 45 days of the original purchase date. Items are expected to be returned in the same condition and packaging as they arrived in along with your original order information. Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. We are not responsible for return shipping on returns or exchanges.

Please go to our return request page to request a Return Authorization Number prior to shipping the merchandise back for a return. Any items returned without a Return Authorization Number will NOT be accepted.

Please allow up to 2 business weeks to process your exchange/refund. You can read our full return policy here.

We cannot accept returns for any item that has been customized. This includes patches, lasering and embroidering. We apologize for any inconvenience.

Please submit a return request ticket. If your return is approved, we will issue you a Return Authorization Number.

We cannot accept returns for any item that has been customized. This includes patches, lasering and embroidering. We apologize for any inconvenience.

Please submit a return request ticket. If your return is approved, we will issue you a Return Authorization Number.

If you need a replacement item, please place a new order on our website, so we can process your order and ship out the replacement ASAP.

We cannot accept returns for any item that has been customized. This includes patches, lasering and embroidering. We apologize for any inconvenience.

Orders can be placed online using Afterpay, American Express, Discover, MasterCard, Apple Pay and Visa.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

Please read our produce care guide for leather apparel for information on cleaning and storing your leather apparel.

Please read our product care guide for leather handbags for information on cleaning and storing your leather handbag.

Sales tax applies to all customers purchasing products who reside within the following states:

  • Arizona
  • Arkansas
  • California
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
  • Wyoming.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

Yes, you will receive a confirmation email when you place your order and a shipping confirmation email when your order leaves our warehouse. **Note**Please be sure to check your junk mail folder for these emails.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

All returns are inspected and processed based on when we receive them. After your return is processed, a refund will be issued to the credit card from the original transaction. Please allow up to 2 business weeks for us to process your return and issue your refund.

Yes, we can ship to a PO Box. Any order being shipped to a PO Box will be shipped via USPS.