ONLINE RETURN POLICY

You may return your order within 45 days from the date of purchase. Return items must be new, unworn and still have their tags attached. Please go to stsranchwear.com/returns to initiate your return.

Each return is handled on a case-by-case basis and we reserve the right to not warrant a return. We cannot exchange or return items received as a gift.

Please request a Return Authorization Number here prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted.

Once we receive your shipment, please allow up to 2 business weeks for us to process your return and issue your refund.

Shipping costs for returns will be the customer’s responsibility and we do recommend choosing a shipping method that provides tracking information and insurance. STS Ranchwear is not responsible for lost or stolen return shipments.

Shipping is non refundable. Free shipping will be issued on replacement orders from our website.

Replacement Items: If you need a replacement item, please place a new order on our website, so we can process your order and ship out your replacement ASAP.

Please note that all transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

IN STORE RETURN POLICY

Items purchased from a retail store and not from our online website must be returned through the retail store from the original purchase. This includes items purchased for a gift. We recommend you keep any packaging and your receipt to help the return process. The return window might vary depending on the store the item(s) were purchased from. Refunds cannot be issued on purchases made from a retail store.

CUSTOMIZED PRODUCTS

Our goal is to not only meet but exceed our customer’s expectations. We have implemented several procedures to ensure your products are exactly what you ordered. However, we cannot accept returns for custom laser etched products or embroidered products. If the delivered product matches the approved proof/image, we cannot accept a return. 

Please note: Custom laser etched products are made to order and have an estimated production time of 10 business days. This can cause a slight delay in shipment.

SALE PRICE ADJUSTMENT POLICY

If a specific item that you have purchased is placed on sale within 7 days of your date of purchase, we will happily adjust the sale price for you. This does NOT apply to any price reductions for items on clearance or free shipping. The item must be the same style and color as the sale item for you to receive the sale price adjustment discount.

Sale price adjustments do NOT apply for any holiday promotions (i.e. Black Friday sale incentives).

Please note that we will only make one price adjustment per purchased item. Please contact us if you need a sale price adjustment.

DAMAGED MERCHANDISE

Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.