We offer a 45 day return policy for retail items purchased from our website and shipped from our warehouse. Each return is handled on a case-by-case basis and we reserve the right to not warrant a return. We cannot exchange or return items received as a gift.
Please contact customer service to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted. Merchandise must be new and unworn.
Once we receive your shipment, please allow up to 2 business weeks for us to process your return and issue your refund.
Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. Shipping is non refundable. Free shipping will be issued on replacement orders from our website.
Replacement Items: If you need a replacement item, please place a new order on our website, so we can process your order and ship out your replacement ASAP.
Final Sale: All sales are final on clearance and web special items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange. No refunds will be issued for clearance items.
Items purchased from a retail store and not from our online website must be returned through the retail store from the original purchase. This includes items purchased for a gift. We recommend you keep any packaging and your receipt to help the return process. The return window might vary depending on the store the item(s) were purchased from. Refunds cannot be issued on purchases made from a retail store.
Our goal is to not only meet but exceed our customer’s expectations. We have implemented several procedures to ensure your products are exactly what you ordered. However, we cannot accept returns for custom laser etched products or embroidered products. If the delivered product matches the approved proof/image, we cannot accept a return.
Please note: Custom laser etched products are made to order and have an estimated production time of 10 business days. This can cause a slight delay in shipment.
If a specific item that you have purchased is placed on sale within 7 days of your date of purchase, we will happily adjust the sale price for you. This does NOT apply to any price reductions for items on clearance or free shipping. The item must be the same style and color as the sale item for you to receive the sale price adjustment discount.
Sale price adjustments do NOT apply for any holiday promotions (i.e. Black Friday sale incentives).
Please note that we will only make one price adjustment per purchased item. Please contact us if you need a sale price adjustment.
All orders ship within 3 - 5 business days from the time it is processed. We DO NOT ship/process orders on Saturday, Sunday or Holidays.
Customers will be notified via email confirmation when their order has shipped and their credit cards will then be charged for their purchase. Please be sure to check your junk mail folder for your order/shipment confirmation emails.
Unfortunately, we cannot expedite shipments at this time.
Due to year end inventory, we will not ship any orders placed after December 21st until inventory is completed. Shipping will resume on January 2nd.
Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience. Please review the list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting it to ensure they carry the products you are looking for.
Orders shipping to Alaska & Hawaii will be shipped via USPS and have a $40 flat rate shipping cost.
|Order Total||Shipping Rate|
|$0 - $24.99||$9|
|$25 - $74.99||$13|
|$75 - $99.99||$15|
|Alaska & Hawaii||$40|
Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.