Return Policy

ITEMS PURCHASED FROM STSRANCHWEAR.COM

Items purchased from stsranchwear.com can be returned within 45 days of the date of purchase. We cannot exchange or return items received as a gift.

WHAT IS REQUIRED

Items being returned must be in a new, unused condition with the original tags attached.

The website order number (i.e. STS12345) and the email address used to place the order is required for initiating the return.

REQUEST A RETURN AUTHORIZATION

To initiate a return, submit a return request through our online return portal: https://stsranchwear.com/returns

Once completed, a return shipping label will be sent to the email address used on the original order. Shipping labels will expire 30 days after they are created. A $10 shipping and restocking fee will be deducted from the refund.

SHIP BACK YOUR RETURN

Use the return label to ship the items back to us. Returns should be in the original packaging, still have their tags and include the return packing slip. You can select your return drop off location when requesting your return authorization.

NEXT STEPS

Once we receive the return shipment, please allow 12 – 14 business days for the return to be processed and the refund issued. Refunds will be issued to the original form of payment used to make the purchase. You will receive an email once your refund is issued.

A $10 shipping and restocking fee will be deducted from the refund.

Original shipping costs are nonrefundable.

EXCHANGES

At this time, we do not allow exchanges. A new order is required for any replacement items. You can place your replacement order at any time in the return process.

ITEMS PURCHASED FROM A RETAILER

If you purchased a product from one of our retailers (either store or online), you must return the item to the retailer it was purchased from. We are unable to accept any returns for items purchased from a retailer.

SALE PRICE ADJUSTMENT POLICY

If a specific item that you have purchased is placed on sale within 7 days of your date of purchase, we will happily adjust the sale price for you. This does NOT apply to any price reductions for items on clearance or free shipping. The item must be the same style and color as the sale item for you to receive the sale price adjustment discount.

Sale price adjustments do NOT apply for any holiday promotions (i.e. Black Friday sale incentives).

Please note that we will only make one price adjustment per purchased item. Please contact us if you need a sale price adjustment.

DAMAGED MERCHANDISE

Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.